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Why am I not receiving notification emails?

All notification emails are turned on by default, so everyone who has an email address in the system should receive them.

Please check the following;

  • The emails are not going to any folder other than your inbox such as 'spam' or 'promotions' 'updates' (if using Gmail) - if it is, please add it to your 'allowed' list
  • The address we use to deliver our notifications is not being blocked by your IT department - ask them to check, and if necessary, whitelist noreply@mail.musterpoint.app
  • Check there are no typos or errors in the user's email address

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