Submit a ticket My Tickets
Login  Sign up

Why am I not receiving notification emails?

All notification emails are turned on by default, so everyone who has an email address in the system should receive them.

Please check the following;

  • The emails are not going to any folder other than your inbox such as 'spam' or 'promotions' 'updates' (if using Gmail) - if it is, please add it to your 'allowed' list
  • The address we use to deliver our notifications is not being blocked by your IT department - ask them to check, and if necessary, whitelist
  • Check there are no typos or errors in the user's email address

Got a feature suggestion or request? Tell us here so we can start building and you can track our progress.    

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.