Submit a ticket My Tickets
Login  Sign up

Restricting cases

You can restrict cases to teams and yourself when creating or editing a case. This means that only the people in this team will see the cases appear on their dashboard.

  • When you create your case input the details for your case
  • Scroll to the bottom of the dialogue box
  • Click on 'restrict to'
  • You will see a list of your teams
  • Select the teams you want to restrict the case to
  • Alternatively, you can restrict this to only you (be aware - no one will be able to access this case at any point unless you remove this)
  • The case will now only show in the dashboard of those you have restricted it to
  • To restrict a case you have already created click on 'edit case' and follow the same steps

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.